Privacy Policy

This Privacy Policy explains how bk89 collects, uses, stores, and protects the personal information of users who access our online gaming platform at bk89.club. By creating an account or using any of our services, you acknowledge and accept the practices described in this policy. We are committed to maintaining your trust by handling your data responsibly and in accordance with applicable data protection standards. This policy applies to all users of our platform, including players from Dhaka, Chittagong, Sylhet, and across Bangladesh.

1. Information We Collect

When you register for a bk89 account or interact with our platform, we may collect the following categories of personal information. All data collection is conducted for legitimate operational purposes and to comply with responsible gaming and anti-fraud obligations.

• Identity information: full name, date of birth, and national identification details used for age verification (21+ only) and KYC compliance.
• Contact information: email address and mobile phone number registered on your account.
• Financial information: transaction history, deposit and withdrawal records, and mobile payment identifiers (e.g., bKash wallet numbers, Nagad account details).
• Technical information: IP address, device type, browser type, operating system, and session activity logs used to maintain platform security.
• Behavioural information: gameplay activity, betting history, bonus usage, and responsible gaming indicators to support fair play monitoring.

We do not collect sensitive information such as racial or ethnic origin, religious beliefs, health data, or political opinions. We collect only what is necessary to provide you with a safe, compliant, and enjoyable gaming experience on bk89.

2. How We Use Your Information

The personal information we collect is used strictly for the following purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

• Account management: to create, maintain, and verify your bk89 player account, including age verification to ensure all users are 21 years of age or older.
• Transaction processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported local payment methods in BDT.
• Customer support: to respond to your enquiries, resolve account issues, and assist with technical difficulties in a timely manner.
• Security and fraud prevention: to detect suspicious activity, prevent unauthorised account access, and protect the integrity of our platform and our players.
• Service improvement: to analyse usage patterns, enhance the user experience, and introduce new features relevant to the Bangladeshi gaming community, such as BPL cricket betting markets and seasonal promotions.

3. Payment and Financial Data

bk89 accepts deposits and processes withdrawals in Bangladeshi Taka (BDT) through trusted local payment channels including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and select bank transfers. When you initiate a financial transaction, the relevant payment identifiers and transaction reference numbers are recorded for reconciliation, anti-money-laundering compliance, and dispute resolution purposes.

We do not store complete card numbers, CVV codes, or full mobile wallet PINs on our servers. Payment data is handled in compliance with standard payment security practices, and only tokenised or reference identifiers are retained for record-keeping. Your financial data is never shared with advertising networks or marketing aggregators.

4. Cookies and Tracking Technologies

bk89 uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session state, and analyse aggregated platform usage. The types of cookies we use include:

• Essential cookies: required for the platform to function correctly, including session authentication and security tokens. These cannot be disabled without affecting core functionality.
• Analytical cookies: used to understand how players navigate the platform so we can improve the user experience and identify technical issues efficiently.
• Preference cookies: used to remember your language settings, preferred payment method, and other personalisation choices across sessions.

You may configure your browser to block or delete cookies at any time. Please note that disabling essential cookies may prevent certain features of the bk89 platform from working as intended, including account login and session continuity.

5. Sharing of Your Information

bk89 does not sell, trade, or rent your personal information to any third party. We may share certain data only in the following limited circumstances, and only to the extent strictly necessary:

• Service providers: trusted third-party vendors who assist us in delivering our platform services, such as payment processors (bKash, Nagad), KYC verification partners, and cloud infrastructure providers. These partners are contractually bound to protect your data and may only use it for the specific purpose for which it was disclosed.
• Legal and regulatory obligations: where required by applicable law, court order, or regulatory authority, we may disclose personal data to the relevant authority. We will notify you of such disclosure where legally permitted to do so.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

Under no circumstances will bk89 share your personal information with advertisers, data brokers, social media platforms, or any organisation for marketing purposes without your prior explicit consent.

6. Data Retention

bk89 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and accounting obligations. Player account data is typically retained for the duration of the active account period and for a reasonable period thereafter to meet record-keeping requirements.

If you close your bk89 account, we will delete or anonymise your personal information within a reasonable timeframe, except where retention is required by law (for example, financial transaction records may need to be retained for a specified statutory period). You may request early deletion of your data by contacting our support team, subject to these legal retention requirements.

7. Your Rights and Choices

As a user of bk89, you have the following rights with respect to your personal data. You may exercise any of these rights at any time by contacting our support team using the details provided in this policy.

• Right to access: you may request a copy of the personal data we hold about you, free of charge, within a reasonable timeframe.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: also known as the 'right to be forgotten', you may request the deletion of your personal data subject to any legal obligations we must fulfil.
• Right to restrict processing: you may ask us to temporarily stop processing your data while a dispute is being resolved or a correction is being made.
• Right to withdraw consent: where you have previously provided consent for a specific data use, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact our support team at [email protected]. We aim to respond to all data-related requests within 30 days of receipt.

8. Security Measures

bk89 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, role-based access controls limiting staff access to personal data on a strict need-to-know basis, regular security audits and vulnerability assessments, and two-factor authentication (2FA) options for player accounts.

While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security. We strongly recommend that you choose a strong, unique password for your bk89 account, enable 2FA where available, and refrain from sharing your login credentials with any third party.

9. Third-Party Services and Links

Our platform may feature content or integrations from third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy policies and security standards. bk89 is not responsible for the data practices of third-party game providers, and we encourage you to review their privacy policies independently.

bk89 does not control how third-party providers collect or use your data when you interact with their game content. Where technically feasible, we minimise data shared with such providers to only what is operationally necessary for game delivery and fair-play verification.

10. Children's Privacy — 21+ Only

bk89 is strictly an adult gaming platform. Our services are intended only for persons aged 21 years and above. We do not knowingly collect personal data from any individual under the age of 21. If you are a parent or guardian and believe that a minor has registered on our platform or provided personal information without your knowledge, please contact us immediately at [email protected]. Upon confirmation, we will promptly delete all data associated with that minor's account. We take underage gambling extremely seriously and have robust age verification checks in place to prevent access by minors.

11. Changes to This Privacy Policy

bk89 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via their registered email address or an in-platform notification.

Your continued use of the bk89 platform following the posting of any changes to this policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. The current version of this policy is always available at bk89.club/privacy-policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bk89 handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are available to assist players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.